Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused and in pristine condition
Be returned in its original packaging
Include proof of purchase

To start a return, please email us at

contact@kaprieko.com

Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item. Where applicable, return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.

You can contact us at any time with return-related questions at

contact@kaprieko.com

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

Your item arrives damaged
Your item is defective
You receive the wrong item

We will assess the issue and arrange a replacement or refund where appropriate.

Non-Returnable Items

Due to the nature of our work, the following items cannot be returned:

Original one-of-a-kind artworks
Custom, commissioned, or made-to-order pieces
Gift cards

These exclusions do not affect your legal rights if an item arrives faulty, damaged, or not as described.

Sale Items

Sale items are not eligible for discretionary returns.

However, this does not affect your statutory rights in the event an item is faulty or not as described.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the original purchase (where eligible) and place a new order once the return is approved.

UK & EU Consumer Rights (14-Day Cooling-Off Period)

If you are purchasing from the UK or European Union, you have the right to cancel or return eligible items within 14 days of delivery, without providing a reason.

This right does not apply to: